Dhaka 7 Privacy Policy

1 Who We Are

Dhaka 7 is an online gaming platform operating at dhaka-7.club, designed specifically for players in Bangladesh. When this Privacy Policy refers to "dhaka 7", "we", "us", or "our", it means the dhaka 7 platform and the team responsible for operating it.

Dhaka 7 is the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is collected and used, and we are accountable for keeping it safe.

If you have any questions about this Privacy Policy or about how dhaka 7 handles your personal data, you can contact us at any time at [email protected]. Our support team is available 24 hours a day, seven days a week.

2 Data We Collect

Dhaka 7 collects only the personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data we collect are set out below.

Dhaka 7 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

3 How We Collect Your Data

Dhaka 7 collects your personal data through the following methods:

• Direct submission — when you register an account, complete your profile, make a deposit, request a withdrawal, or contact support.
• Automated collection — when you use the dhaka 7 platform, we automatically collect technical and usage data through cookies, server logs, and similar technologies.
• Third-party sources — when you verify your identity, our verification partner may share the results of that check with dhaka 7. We may also receive fraud-related signals from payment processors.
• Customer support interactions — when you contact dhaka 7 support via email or live chat, the content of those communications is recorded and stored.

Dhaka 7 will always make it clear at the point of collection what data is being collected and why. You will never be asked to provide data that is not relevant to the service being provided.

4 Why We Use Your Data

Dhaka 7 uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The main purposes for which dhaka 7 uses your data are:

• To create and manage your dhaka 7 account and verify your identity.
• To process deposits and withdrawals through bKash, Nagad, and Rocket.
• To provide customer support and respond to your queries and complaints.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To comply with applicable legal and regulatory requirements.
• To send you important account-related communications such as transaction confirmations and security alerts.
• To personalise your experience on the dhaka 7 platform and recommend games you may enjoy.
• To monitor your gaming behaviour for responsible gaming purposes and to offer support where needed.
• To improve the dhaka 7 platform based on how players use it.

5 Who We Share Your Data With

Dhaka 7 does not sell your personal data. We share your data only with trusted third parties who help us operate the platform, and only to the extent necessary for those purposes. The categories of third parties we may share data with include:

• Payment processors — bKash, Nagad, and Rocket receive the financial data necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers — when dhaka 7 requests identity verification, a specialist third-party provider processes your verification documents on our behalf.
• IT and hosting providers — dhaka 7's platform is hosted on secure servers managed by trusted infrastructure providers who are contractually bound to protect your data.
• Fraud prevention services — dhaka 7 uses specialist fraud detection tools that may process technical data such as IP addresses and device fingerprints to identify suspicious activity.
• Legal and regulatory authorities — dhaka 7 will disclose personal data to law enforcement or regulatory bodies when required to do so by law, or when we have a good-faith belief that disclosure is necessary to prevent criminal activity.

All third parties who process data on behalf of dhaka 7 are required to handle that data securely and in accordance with applicable data protection standards. Dhaka 7 does not permit third parties to use your data for their own marketing purposes.

6 Cookies & Tracking Technologies

Dhaka 7 uses cookies and similar tracking technologies to make the platform work properly, to understand how players use it, and to improve the overall experience. A cookie is a small text file stored on your device when you visit the dhaka 7 website.

The types of cookies used by dhaka 7 are:

• Essential cookies — these are required for the platform to function. They keep you logged in, remember your session, and enable core features. These cannot be disabled.
• Analytics cookies — these help dhaka 7 understand how players navigate the platform, which pages are most visited, and where improvements can be made. The data collected is aggregated and anonymous.
• Preference cookies — these remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.
• Security cookies — these help dhaka 7 detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the dhaka 7 platform. For more information on managing cookies, refer to your browser's help documentation.

7 Data Retention

Dhaka 7 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods applied by dhaka 7 are:

• Account data — retained for the duration of your account and for a period of five years after account closure, in line with standard record-keeping requirements.
• Transaction records — retained for a minimum of five years from the date of the transaction to comply with financial record-keeping obligations.
• Identity verification documents — retained for the period required by applicable regulations, typically five years from the date of verification.
• Support communications — retained for three years from the date of the last interaction, unless a longer period is required for an ongoing dispute.
• Technical and usage data — retained for up to 24 months, after which it is anonymised or deleted.

When your data is no longer required, dhaka 7 will securely delete or anonymise it. If you request deletion of your account, dhaka 7 will delete your personal data subject to any legal retention obligations that require us to keep certain records.

8 Your Rights Over Your Data

As a dhaka 7 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].

• Right of access — you can request a copy of all personal data dhaka 7 holds about you. We will provide this within a reasonable timeframe at no charge.
• Right to rectification — if any of your personal data held by dhaka 7 is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure — you can request that dhaka 7 delete your personal data. We will comply unless we are required to retain it by law or for legitimate operational reasons.
• Right to restrict processing — you can ask dhaka 7 to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability — you can request a copy of your data in a structured, machine-readable format so that you can transfer it to another service if you wish.
• Right to object — you can object to dhaka 7 processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
• Right to withdraw consent — where dhaka 7 processes your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

9 Children's Privacy

The dhaka 7 platform is strictly for adults aged 18 and above. Dhaka 7 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the dhaka 7 platform or provide any personal information to us.

If dhaka 7 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the dhaka 7 platform, please contact us immediately at [email protected].

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control software and to visit the dhaka 7 responsible gaming page for guidance on protecting young people from gambling-related harm.

10 Security Measures

Dhaka 7 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and dhaka 7's servers is encrypted using TLS (Transport Layer Security) technology.
• Passwords are stored using strong one-way hashing algorithms and are never stored in plain text.
• Access to player data within dhaka 7 is restricted to authorised personnel on a need-to-know basis.
• Dhaka 7's systems are monitored continuously for suspicious activity, and security audits are conducted on a regular basis.
• Payment data is handled by PCI-compliant payment processors and is not stored directly on dhaka 7's servers.
• Two-factor authentication is available for player accounts and is strongly recommended.

While dhaka 7 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

11 Updates to This Policy

Dhaka 7 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, dhaka 7 will notify registered players by email or through an in-platform notification before the changes take effect. We encourage you to review this page periodically to stay informed about how dhaka 7 protects your privacy.

Your continued use of the dhaka 7 platform after any changes to this Privacy Policy have been published constitutes your acceptance of the updated policy. If you do not agree with the changes, you may request account closure by contacting [email protected].

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how dhaka 7 handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Most queries answered within 2 hours

Dhaka 7's support team includes agents who can assist you in Bengali if you prefer. Whether your question is about accessing your data, correcting an error, or understanding how we use your information, we are here to help at any time.

For formal data rights requests, please email [email protected] with the subject line "Data Rights Request" and include your registered email address and a description of your request. We will acknowledge receipt within 48 hours.